Can I do an exchange if the sizing/ fitting don’t fit me?
We apologize that we do not return or refund after purchase is made but you can exchange if the size is not fit , unless the following conditions:
Please take note that：
ALL EXCHANGE ITEMS MUST BE SENT BACK WITHIN 3 WORKING DAYS (MALAYSIA) / 5 WORKING DAYS (OUTSIDE MALAYSIA) OF RECEIVING YOUR PURCHASE.
Efash provides exchange for all items < except Best Buy/SALE/Discounted items (Accessories and specifically stated non-returnable items).
*Exchange shipping costs BORNE BY BUYER.
Items must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined. All items are not to be soaked. If color runs due to this reason, item/s is strictly not exchangable.
The Exchange department will get back to you once a exchange item is received by us and we will inform once items is received.This normally takes 2-3 working days.
All exchange which do not meet the above-mentioned criterias will be strictly declined and forfeited.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we shall need them for reference.
EFASH reserves the right to reject any request to mail these items alongside with a new order. All exchange are final and further requests will be denied.
*Color of products may varies due to studio lighting used and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee
*There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please contact us your stats to gauge your best fit.
*For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect
*Sales items may have slight defects/color descrepancies /measurements descrepansie and are strictly not returnable.
Return your items to the address below :
B2 mezzanine floor , lorong Airputih 2 ,25300 kuantan pahang .